Creating An Rtv From Suspect Onhand Queue

RTV From Suspect OnHand Queue

The final way to create an RTV is via the Manage Suspect on Hand Utility. When the material is returned on an RMA and marked as bad or unknown, it is received into the suspect onhand queue so that it can be properly managed sometime thereafter. For the purposes of this document, we will focus on creating RTV’s from the suspect onhand queue.

Create Return Request

• Inventory -> Warehouse Manager -> Suspect on hand

  

• Manage suspect returned items

  

• Suspect on hand screen will populate with material that has been placed into the suspect on hand queue during a defined date range

  

• Add the vendor you are creating a return request for by clicking the “...” box and searching/selecting the vendor accordingly

  

• Add the quantity of the material you are returning and the location from which you are returning it from by clicking the “...” box

  

• Click apply

  

• Click the checkbox of the line item you were working on

  

• Process

  

• A return request has been created and can be found using the “Open” utility

Find and Convert Return Request

• Minimize suspect on hand queue and launch the “Open” utility

  

• Filter on vendor returns created today

  

• Open the return request. The information will all be entered for you.

  

• Choose the delivery method

  

• Verify pricing

• Convert